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Quality Management

  • Days : Saturday and Sunday
  • Timing : 8.00 am to 2.00 pm IST
  • Provider : ASQ
  • Audience : Practitioners

CMQ/OE: A leader in process improvement, facilitating team efforts, monitoring customer/supplier relations, supporting strategic planning, and developing measurement systems. Our CMQ/OE course is your gateway to becoming a champion of quality and a catalyst for transformative change.

What You'll Learn:
01.
Quality Leadership Fundamentals

Core principles of quality management • Leadership strategies for quality initiatives

02.
Building a Culture of Quality

Techniques for fostering quality-focused organizational cultures • Change management in quality improvement

03.
Strategic Quality Planning

Aligning quality initiatives with organizational goals • Deployment strategies for quality programs

04.
Customer-Centric Quality Management

Advanced customer/supplier relationship management • Voice of the Customer (VOC) integration in quality processes

05.
Measurement Systems for Organizational Excellence

Designing KPIs for quality and organizational performance • Data-driven decision-making for continuous improvement

06.
Process Improvement Methodologies

Six Sigma, Lean, and other cutting-edge improvement techniques • Selecting and adapting methodologies for your organization

07.
Global Quality Management

Managing quality across diverse cultural and regulatory landscapes • Global best practices in quality management

Who Should Enroll?
  • •Quality professionals aiming for leadership roles
  • •Managers seeking to integrate quality into their leadership approach
  • •Organizational leaders driving company-wide excellence initiatives
  • •Anyone passionate about leading transformative change through quality
Master Game-Changing Tools:
Quality Tools
Project Management Tools
Management and Planning Tools
Process Management Tools
Lean Enterprise Tools
Enterprise Risk Management Tools

Don't miss this opportunity to elevate your career and make a lasting impact on your organization. Enroll in our Certified Manager of Quality/Organizational Excellence (CMQ/OE) course today and become a driving force for quality, efficiency, and innovation.

Master Strategic Leadership & Quality Management

By the end, you'll be able to:

Drive Transformative Change • Harness leadership skills to inspire and guide your team • Implement cutting-edge strategic planning models
Optimize Team Performance • Elevate team dynamics and streamline processes • Apply advanced management techniques for peak efficiency
Align Goals with Business Excellence • Craft short and long-term objectives across all functions • Ensure every department contributes to overall success
Excel in Project Management • Master the essentials of project leadership • Link projects directly to strategic organizational goals
Leverage Quality Tools & Frameworks • Implement industry-leading quality management techniques • Use data-driven approaches to boost performance
Enhance Customer Satisfaction • Analyze market trends and customer needs • Design products and processes that exceed expectations
Optimize Supply Chain Management • Develop robust criteria for supplier selection • Build strong, mutually beneficial supplier relationships
Create Impactful Training Programs • Design learning initiatives aligned with company strategy • Cultivate a culture of continuous improvement
PREREQUISITES:

Experience of working in middle management/senior management roles is desirable.

WHO SHOULD ATTEND:

This course is meant for anyone who wants to use the concepts, principles, tools, techniques, and frameworks of Quality Management to be more effective on their job and who wants to aspire for senior management positions.

FORMAT

Live, instructor-led online training via WebEx or MS Teams. Includes lectures, case studies, exercises, and assignments.

MATERIALS:
  • • Hard copy handbook (4th edition)
  • • Hard copy training materials
  • • Soft copy certificate upon completion
REGISTRATION
  • • You'll receive a confirmation email after registering.
  • • Look for a follow-up email with joining instructions 2-3 days before the course.
  • • If emails aren't found, check spam/junk folders or contact ASQ South Asia (asqindia@asq.org).
Foundation & Assessment:
  • Welcome and Introductions
  • Pre-Program Evaluation: Gauge Your Starting Point
Quality Fundamentals:
  • Exploring Quality Models & Theories
  • Implementing Robust Quality Systems
  • Project Management Essentials
Tools for Excellence:
  • Mastering Basic Quality Tools
  • Advanced Management and Planning Techniques
  • Process Management Optimization
Operational Excellence:
  • Lean Enterprise: Maximizing Efficiency
  • Supply Chain Management Strategies
  • Achieving Business Excellence
Strategic Management:
  • Management Elements & Methods
  • Functional Areas & Their Interdependence
  • Enterprise Risk Management
  • Knowledge Management Principles
People Development:
  • Training & Development Best Practices
  • Enhancing Communication Skills & Abilities
  • Leadership in the Modern Workplace
Navigating Challenges:
  • Change Management Strategies
  • Negotiation Techniques
  • Effective Conflict Management
Organizational Strategy:
  • Strategy Development & Deployment
  • Building High-Performance Teams
  • Creating a Customer-Focused Organization
Technical Requirements:
  • PC with speaker and webcam / Laptop computers are required throughout the training. Minimum hardware and software specifications can be seen under technical requirements.
  • Current version of Minitab Statistical Software is required. If not available with the participant, instructor will facilitate loading of trial version valid for 10-14 days through Minitab.
  • High-speed internet connection
  • Adobe Flash Player 10.3 or later
  • Windows: Internet Explorer 8 or later, Google Chrome (latest version), Firefox (latest version)
Deactivate Pop-up Blockers:

You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or TEAMS course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.

Cancellation Policy

ASQ South Asia reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event if you need to cancel a training course, we will refund/transfer your paid training fee as noted below.

  • Requests for transfer of your course fees to the next training batch received at least 5 business days before the start of the course will be accepted.
  • Requests for full refund of course fee will incur a processing fee to the amount of 5% of training fees. The remaining amount will be refunded to the registrant's bank account or through cheque.
  • After the course starts, there are no refunds or transfers.
  • Registrants who fail to attend without advance notice are liable for the entire course fee.

Participants must successfully complete the entire training before a Certificate of Completion can be awarded.

ASQ - Excellence Through Quality